Switching to PetLinx Cloud from Desktop
If you’re currently using PetLinx Desktop it’s a simple process to switch to PetLinx Cloud. As PetLinx Cloud requires a fast internet connection you will first need to ensure it is up to speed, which you can check with a tool such as
Speedtest.net. You will need a download speed of at least 20mbps to use PetLinx Cloud without experiencing slowness.
If your internet passes the test ok, then purchase PetLinx Cloud at our Online Store. PetLinx Cloud comes with one user account, so add additional user accounts depending on how many simultaneous users you need. For example if you will have up to 3 staff using PetLinx Cloud at any one time, add 2 additional user accounts.
You’ll then need to take a backup of your database using the PetLinx Database Manager program and email the backup file to us. If the backup file is too big to email let us know, and we’ll send you a link to upload it instead. We’ll then load your database into your PetLinx Cloud account and email you information on how to connect. As it can take a few hours for us to complete this process, please contact us first to arrange a suitable time to switch over. Please note you will not be able to use your existing PetLinx Desktop during the switch over period.
Once you start using PetLinx Cloud you will no longer need to use PetLinx Desktop – we recommend deleting the PetLinx Desktop shortcut off the computer to avoid confusion. If you decide to cancel your Cloud account and revert to the Desktop version, we will send you your latest backup from PetLinx Cloud which you can restore using the PetLinx Database Manager program. Please note you must have a valid subscription for PetLinx Desktop 7, you cannot restore a PetLinx Cloud database into PetLinx 6 or earlier.
Related Articles
About the PetLinx Mobile App
What is the PetLinx App? The PetLinx App is an app for iOS (iPhone and iPad) and Android devices, and is used in conjuncton with the main PetLinx program. It enables you to view and manage your customers, pets, and bookings all from the convenience ...
Setting up the Desktop Network Edition
PetLinx Desktop can be used on multiple computers at the same location, as long as the computers are connected on the same local network i.e. using the same router or wifi connection. In this scenario, one of the computers hosts the database (known ...
Security
The Security tab is only available when using the Cloud or Desktop Network edition of PetLinx. It enables or disables various capabilities of PetLinx users who are in the “General User” security group (as specified in the Employees form).
Setting up the Mobile App
The PetLinx Mobile App enables you to manage your customers, pets, and bookings all from your Android or iOS device. Your data is synced between PetLinx Desktop/Cloud and the app, so any updates made in either PetLinx Desktop/Cloud or the app will be ...
The Auto Backup Feature
The auto backup feature makes backups of your database while you work in PetLinx, and stores them on your hard drive or network. By default this is turned on when you use PetLinx for the first time, and will make a backup of your database every 4 ...